We offer a 100% satisfaction guarantee
Returns are generally accepted for a full refund of original payment. However, returns are subjected to additional limitations within specific categories. See full list of categories below.
All returns must be submitted through Vastcart, as returns at the store level may not be accepted. An online form must be submitted with a photo of the product, and all information outlined in the document provided at submission to be eligible for review and processing.
Nonperishable items
Are accepted within 14 days of original purchase. Items must be in new, unopened and unused condition with the original packaging. We do not charge a return fee, and will be happy to schedule a pickup with one of our drivers! There is a $35 minimum in product value required to return an item(s) (multiple products can be combined).
Grocery items, Perishables, Wines and Spirits
Are subjected to additional return limitations and will be reviewed at a case by case level. Items must be in new, unopened and unused condition with the original packaging. A return form must be submitted within 48 hours of delivery for review.
Live Plants and Botanicals
Are subjected to additional return limitations and will be reviewed at a case by case level. A return form must be submitted within 48 hours of delivery for review.
Damaged or Missing Items, and Lost Packages
Are subjected to additional return limitations and will be reviewed at a case by case level. A return form must be submitted within 24 hours of delivery for review. You may return your purchase for free if you receive a wrong or damaged product within seven (7) days of delivery, simply email us the pictures showing the damage at info@vastcart.com as soon as possible and we'll help you out with a return or exchange.
Substituted Items
If an item was substituted for your order, or the original item placed for purchase was not received. We will absolutely issue a refund for this item, if it is not satisfactory. A return form must be submitted within 24 hours of delivery for review.
