Order Pick-up at sellers Locations
Should you choose to pick up your furniture from our Distribution Center location, the hours of operation are Monday thru Saturday 10am to 5pm. Our personnel are available to assist you with loading your merchandise. You are responsible for properly securing your merchandise or for damages that occur as a result of transportation.
Please check your items carefully prior to leaving the pick-up area. Once you leave the pick-up area, only the manufacturer's warranty applies. If your furniture requires any warranty work, you are responsible for the transportation of that item to our service department. Manufacturer's warranties do not cover transportation. All customer pick-up merchandise is sold unassembled and will come in its original packaging.
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Our professionally trained personnel deliver your furniture directly to your home. Delivery charges are based upon your zip code as well as the number of items purchased. Our delivery charge includes inspection, assembly, setup of your furniture and trash removal.
Due to circumstances beyond our control, it is not possible for us to provide an exact time of your delivery. Our Delivery Department will contact you the day before your scheduled delivery with a four-hour estimate of your delivery time. You may also leave special instructions for us to call you at a specified number 30 minutes to an hour prior to your delivery, so drivers can be met at your home.
If, for any reason, it is necessary for you to reschedule your delivery, please notify us at least 24 hours in advance of your scheduled delivery. Failure to notify us of any changes after the delivery has been confirmed will result in an additional delivery charge.
If you have any questions about your delivery, please contact your sales associate at the store you purchased from, or if purchased online, call your Customer Service team at (855) 337-8785 or e-mail firstname.lastname@example.org.
Many items online are available for delivery via UPS service.
We do not ship UPS orders on Saturday, Sunday or for weekend delivery. Orders that are shipped UPS 2-Day or overnight are still subject to order processing and fulfillment, which may take an additional 48 hours. Shipping prices will vary by the weight and dimensions of the products being shipped.