Sell on Vastcart

Frequently Asked Questions

Every day we are making updates to help improve your experiences on Vastcart. Stay connected and view this section often to keep up with our progress.

Customers FAQ

Customers often have questions regarding their orders. This section will give customers some assistance if they are in need of answers to their questions or concerns.

open-close-arrowCan I Buy On Vastcart If I'm Not In An Area You Serve?

Vastcart currently serves Houston and its surrounding areas. If you're not located in a area we service you can still buy on our platform, but Vastcart will be unable to provide delivery. For delivery you have the option to:

  1. Ask the seller if they can ship it to you directly
  2. Arrange for delivery through a third-party



Last updated on Mar 22, 2021
open-close-arrowCan I Pick Up An Item Vs. Have It Delivered?

As long as a listing shows local pickup is available you'll be able to choose self pickup at time of checkout! If a listing doesn't show local pickup is available, no worries. You can message the seller to see if they'd be open to the option. 

If you decide to pick up an item yourself keep in mind: 

You should check the item for any discrepancies at time of pickup. If you encounter any issues with the item, just leave it at the pickup location and contact us via email at info@vastcart.com for next steps

Last updated on Mar 22, 2021
open-close-arrowDo I have to be home to accept the package or can it be left at my front door?

hi

Last updated on Mar 16, 2021
open-close-arrowHow Can I Contact the Seller?

If you'd like to contact the seller, go to their listing and scroll up. Once you see the seller's name, click on positive feedback > contact now or go to their store page > contact now

 


 

Last updated on Mar 22, 2021
open-close-arrowHow can I return an item and/or request a refund?

If there is an issue with your purchase that requires you to return it and/or request a refund, please contact the vendor directly. A contact form can be found on their respective shop page, as well as on the product page itself. All returns, refunds and purchase issues are handled by the individual vendors. Once a refund is approved it typically takes 5-7 business days for your refund to process. For more information regarding returns and refunds please review our Return Policy

Last updated on Apr 6, 2021
open-close-arrowHow can I return an item?

While returns are subject to each individual store's return policy, we are happy to help facilitate this process. We do not charge a return fee, and will be happy to schedule a pickup with one of our drivers. Start your return by lling out the returns form, and a member of our support team will be in touch with you soon after!

Last updated on Mar 16, 2021
open-close-arrowHow can I return an item?

While returns are subject to each individual store's return policy, we are happy to help facilitate this process. We do not charge a return fee, and will be happy to schedule a pickup

Start your return by Login and go to ORDERS Then click on the order of the item(s) you wish to return.

Select the number of items you wish to return, the reason of the return then submit it and a member of our support team will be in touch with you soon after!

Last updated on Mar 15, 2021
open-close-arrowHow long does delivery take?

We want our neighbors to have an great shopping experience, so any order placed before 12 pm qualify for same-day delivery between 2pm-8pm. All other orders will arrive next day between 2pm-8pm.

Last updated on Mar 16, 2021
open-close-arrowHow much does delivery cost?
  • Orders below $69: $5.99 flat rate delivery 
  • Orders $69 and above $1.99 flat rate delivery


EXCLUDES
This offer excludes orders or delivery for larger, heavy, oversized items and appliances.

Last updated on May 25, 2021
open-close-arrowI created an account after I ordered and now I cant my order.

If you created an account after you ordered, the order will not appear in the account, but anything you order moving forward given you are logged into your account, will appear in your Orders dashboard.  

Last updated on Mar 15, 2021
open-close-arrowWhat days can I get delivery?

We deliver 7 days a week! :)

Last updated on Mar 15, 2021
open-close-arrowWhat happens when I make an order?

We appreciate you then, we quickly route your order to the neighborhood stores you’ve made your selections from. Once they’ve gotten word and had a moment to gather your items, we stop by each store, pick everything up, and then assemble all your items in one package. Finally, we head to your door, where we deliver your package and send you a text message to make sure you know it’s there.

Last updated on Mar 18, 2021
open-close-arrowWhat if I can’t nd the product I’m looking for?

hi

Last updated on Mar 16, 2021
open-close-arrowWhere does Vastcart delivery to?

Vastcart delivers all Houston and Surrounding areas, and we ship all 48 states

Last updated on Mar 15, 2021
open-close-arrowWhy Was My Order Cancelled?

There are several reasons why your orders may have been cancelled by Vastcart

  • The item(s) sold out.
  • There is a delay in replenishment for your item(s).
Last updated on Mar 15, 2021
open-close-arrowWill I be notified ahead of time when my delivery will arrive?

Once the order is placed, all you need to do is relax. We’ll notify you via text message to track the status and delivery of the order. You’ll be notified when:

  • the package is ready for delivery
  • our delivery associate is on their way to deliver for you
  • delivery has been made
  • an item is not in the store's inventory (we will offer you an alternate item, or refund the item)

 

All deliveries are made between between 2pm-8pm daily. So... if you made an order around 1pm, we will be in touch the next day before our delivery window of 2pm-8pm.

Please note, thanks to you, we're getting overwhelming support for NYC stores. Because of this, some orders might be delayed outside of our typical 4:30-9pm delivery window.

Last updated on Mar 16, 2021

General Info

There are thousands of visitors on Vastcart and many of them have already asked questions you may be searching answers to. Perhaps this guide will help solve your issues.

open-close-arrowHow can I contact Vastcart about a shopping experience or product question?

Please visit our contact Us page, live chat or call 713-992-7777.

Last updated on Mar 18, 2021
open-close-arrowWhy did you create Vastcart?

We are small business ourselves and were concerned about Houston retail stores future, so we decided to create a platform to help them sell online. We're just began and we're adding new stores every week. you can shop all Houston local stores in one place, one cart, delivered same-day to your door!

Last updated on Mar 15, 2021

Sellers FAQ

There are thousands of sellers on Vastcart and many of them have already asked questions you may be searching answers to. Perhaps this guide will help solve your issues.

open-close-arrowHow do I add products to my store?

Once you sign in and click on the Store Icon>>Dashboard, which is your store dashboard, you will click on  Catalog>>Products. Click on the Add Product button in the upper left hand side of the page to start uploading products to your store.

Last updated on Mar 11, 2021
open-close-arrowHow do I become an vastcart.com vendor

you can register for a seller account here. Once we receive your application we will review your products or and services to confirm they meet our guidelines. After approval your account will be active and you can set up your online store and begin adding products. 

Last updated on Apr 6, 2021
open-close-arrowHow do I close my shop?

If you would like to close your shop, please contact us at info@vastcart.com to make the request.

Last updated on Mar 17, 2021
open-close-arrowHow do I disable my products so they don't show.

You can go to Catalog>>Products and then "select all" your products by clicking on the box on the upper left, and then on the bottom there is a button (a circle with a vertical line through the middle) If you click this circle, you can enable/disable products.

Last updated on Mar 17, 2021
open-close-arrowHow do you handle sales tax?

If you sell on other marketplaces you may know that marketplace facilitator sales tax laws have changed and are still changing. We have taken great care to make sure that sales tax is collected and distributed based on the most recent sales tax laws and nexus rules. In your Vendor dashboard you have access to a sales tax report and the ability to update your nexus as your business requires.

Last updated on Apr 6, 2021
open-close-arrowWhat does it cost to sell on vastcart.com?

Unlike most other marketplaces there is no annual, monthly or per-product fee. We charge a simple flat 9% commission including credit card processing fee.

Last updated on Apr 6, 2021
open-close-arrowWho can sell on Vastcart?

Houston local individual sellers, small business, entrepreneurs, freelancers, home cooks, almost anyone just ask us

Last updated on Mar 18, 2021
open-close-arrowWill you help me add products?

Absolutely! We offer full service onboarding. We want to ensure that our vendors have the best experience selling with us. If you ever have questions or need support please email us at info@vastcart.com

Last updated on Apr 6, 2021